Job Description - Complaints Administrator

Complaints Administrator

Main purpose of the role:

 

Complaints are very stressful, both for the complainant and the recipient of the complaint. 

The Complaints Administrator is responsible for ensuring that stresses are minimised and that both parties find the process transparent, informative and thorough whilst complying fully with policy, and thus with legislation.

Feedback to the practice team is important and the Complaints Administrator is required to present a summary of complaints to the practice at meetings.

 

 

 

1

 

Complaints Administrator

 

 

1.1

Manage Complaints

Manage complaints in accordance with the practice complaints policy.

Liaise with complainants in a sensitive and appreciative manner.

Inform the appropriate Director of any complaint.

 

1.2

Dissemination

Presents a summary of complaints to practice meetings.
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